Frequently Asked Questions

Launch Fulfilment UK is the UK arm of Launch Fulfillment, a premium 3PL (Third-Party Logistics) company. We operate from our FHDDS-accredited, HMRC-approved bonded warehouse in Seaham, County Durham, specialising in supplement, beauty, and DTC ecommerce fulfilment.

Our facility is at Unit 5, Fox Cover Enterprise, Admiralty Way, Seaham, County Durham, SR7 7DN. We are one of only a handful of bonded, FHDDS-accredited fulfilment centres in North East England.

We specialise in supplements, health & wellness, beauty & cosmetics, and subscription box fulfilment. These are compliance-intensive categories that require specialist handling, lot tracking, temperature control, and regulatory expertise.

Our order accuracy rate is 99.998% — one of the highest in the UK fulfilment industry. This is achieved through advanced WMS technology, rigorous quality control processes, and dedicated account management.

The Fulfilment House Due Diligence Scheme (FHDDS) is an HMRC requirement for businesses that store goods on behalf of overseas sellers in the UK. Launch Fulfilment UK is fully FHDDS-accredited, meaning we carry out all required due diligence checks on overseas sellers.

A bonded warehouse is an HMRC-approved facility where imported goods can be stored without paying customs duty or VAT until they are released for sale or re-exported. This provides significant cash flow benefits for ecommerce brands importing products into the UK.

If you are an overseas seller storing goods in the UK, your fulfilment partner must be FHDDS-registered. Using a non-accredited fulfilment house puts your business at risk of non-compliance penalties, goods seizure, and supply chain disruption.

With bonded warehousing, you only pay customs duty and VAT when goods are released for sale in the UK. This means you do not pay tax on unsold inventory, returned goods, or stock destined for re-export. Most brands see 8-12% savings on upfront import costs.

We integrate with Shopify, WooCommerce, Amazon (including FBA Prep), eBay, TikTok Shop, and 30+ additional ecommerce platforms. Our WMS provides real-time inventory synchronisation across all your sales channels.

Yes. Orders received before our daily cut-off time are picked, packed, and despatched the same business day. We work with multiple UK carriers to ensure optimal delivery times.

Yes. We provide full subscription box fulfilment including kitting, assembly, custom packaging, and recurring despatch cycles. We work with beauty, supplement, and lifestyle subscription brands.

Yes. We provide returns processing including receipt, quality inspection, restocking, and reporting. Our WMS tracks returns at the SKU level and provides full visibility into return reasons and volumes.

Yes — this is one of our core strengths. Launch Fulfilment is the only premium 3PL with fully operational facilities in both the US and UK. We handle FHDDS compliance, bonded warehousing, customs navigation, and VAT registration guidance for US brands entering the UK market.

In most cases, yes. If you store goods in the UK for sale, you will typically need a UK VAT registration. We guide you through the process and connect you with specialist tax advisors.

Most brands are fully operational within 2-4 weeks. This includes inventory receipt at our Seaham facility, WMS configuration, platform integration, and test orders before going live.

We provide bespoke pricing based on your product type, order volume, storage needs, and service requirements. We do not believe in one-size-fits-all pricing — every brand receives a transparent quote tailored to their specific operation.

We work with brands processing from 500 to 50,000+ orders per month. Contact us to discuss your current volume and growth trajectory.

The easiest way to get started is to request a free quote. We will review your products, volumes, and compliance requirements, then provide a bespoke fulfilment proposal within 48 hours.